TERMS & CONDITIONS 2016

 

  • Purchasing a Portrait Experience Voucher
  • Receiving a Free Portrait Experience Offer
  • Making a Booking
  • The Imagine Experience
  • Keeping Customer Photographs
  • Placing an Order
  • Producing Orders
  • Returns

 


 

PURCHASING A PORTRAIT EXPERIENCE VOUCHER

 

  • Session must be booked before the vouchers expiry date
  • It is the customer’s responsibility to book in their session before the expiry date
  • Session must contain a minimum of 2 people, either a couple or a full family
  • Session cannot be just of a pet, or just of one person and a pet, or just of one person
  • Voucher can be given as a gift
  • Voucher offer cannot be exchanged for any other offer
  • Voucher cannot be used in conjunction with any other offer
  • One offer per family per year can be used
  • Further photo sessions in the same year will be charged at the full rate of £60 for the photo session, with no complimentary photographs included
  • If a £50 off voucher is included, it can be used off a wall hanging or a product worth more than £225 preview price (excluding packages)
  • A voucher can be returned for a refund if requested within 14 days of the purchase date.
  • In the event of a return, the gift box and voucher must be sent back to Imagine Studio in original condition at the customers own expense
  • In the case of a declined payment the voucher offer will be valid for 7 days and after this the original offer will no longer be available to purchase and the voucher will be void
  • Voucher expiry dates can only be extended if agreed with management
  • After completion of customers photo session, their offer is non-refundable (even if this is within their 14 day cooling off period)
  • Customers can only view their photographs by attending a viewing at the studio
  • Web galleries will only be available after the customer has attended their viewing at the studio (for a £10 fee)
  • Complimentary photographs included within the original offer must be chosen within 2 months of the original photo session date
  • Complimentary photographs can only be chosen at the customers viewing at the studio

 


 

RECEIVING A FREE PORTRAIT EXPERIENCE OFFER 

 

  • Session must be booked before the vouchers expiry date
  • Session must contain a minimum of 2 people, either a couple or a full family
  • Session cannot be just a pet, or one person and a pet, or one person
  • It is the customer’s responsibility to book in their session before the expiry date
  • Voucher offer cannot be exchanged for any other offer
  • Voucher cannot be transferred to another person other than the original winner
  • Voucher cannot be used in conjunction with any other offer
  • One offer per family per year can be used
  • Further photo sessions in the same year will be charged at the full rate of £60 for the photo session, with no complimentary photographs included
  • Voucher expiry dates can only be extended if agreed with management
  • £20 deposit must be paid upon booking
  • £20 deposit can only be refunded at their viewing
  • £20 deposit is subjected to a 5 days notice cancellation policy
  • If the customer cancels a photo shoot or viewing appointment without 5 days notice, then we will require a further £20 deposit, with the previous £20 deposit now being non-refundable
  • 5 days notice cancellation policy can be wavered at management discretion
  • Customers can only view their photographs by attending a viewing at the studio
  • Web galleries will only be available after the customer has attended their viewing at the studio (for a £10 fee)
  • Complimentary photographs included within the original offer must be chosen within 2 months of the original photo session date
  • Complimentary photographs can only be chosen at the customers viewing at the studio

 


 

MAKING A BOOKING

 

  • Bookings can only be made by customers who have either received a complimentary invitation, or who have purchased an offer
  • Customers who have a complimentary invitation will be required to pay a £20 holding deposit upon booking
  • Customers who have bought an offer will not have to pay a further £20 holding deposit to book their session
  • Upon making a booking every customer is subjected to our 5 days notice cancellation policy
  • Deposits paid will be non-refundable if cancelled with less than 5 days notice given.
  • A £20 deposit will be required to make a further booking, also subject to the 5 days notice cancellation policy
  • Customers who have purchased an offer will have to pay a £20 deposit to make a further booking, if they have cancelled their first appointment without 5 days notice
  • 5 day cancellation policy can be wavered at management discretion
  • Only one offer can be used per session
  • Only one special offer can be used by a customer per year
  • If a customer wants to visit Imagine twice in one year, the second photo session will be charged at £60 with no complimentary photographs included

 


 

KEEPING CUSTOMER PHOTOGRAPHS

 

  • Imagine will keep customer photographs available to view on site for 2 months from the date of the customers photo session
  • After the 2 months, customer photographs will go off-site onto an image archive for a further 4 months
  • If the customer requires to view their photographs after the 2 month period, but before the 6 month period, Imagine will require a £25 admin fee to locate their photographs and load them onto a web gallery
  • 6 months from the date of the customers photo session, any un-purchased photographs will be deleted permanently
  • Customers can have photographs stored after this 6 month period at a cost of £20 per year
  • Imagine will keep all purchased photographs indefinitely
  • It is the customers responsibility to choose any complimentary photographs within their original offer at the studio within 2 months from the date of their photo session
  • No refunds for promotional offers or Portrait Experiences will be given after the photo session has taken place
  • Vouchers cannot be exchanged for monetary value

 


 

PLACING AN ORDER

 

  • Special preview price & packages are only available at the customers first viewing which is conducted at Imagine studio
  • Special preview price & packages can be altered only at management discretion
  • Web galleries are only available after the customer viewing (for a £10 fee)
  • Customer must choose their complimentary photograph at the viewing
  •  

 

PRODUCING ORDERS

 

  • Orders will be produced within 6 weeks from the date of when payment is received
  • Customers will receive a phone call and email informing them that their order is ready to collect
  • Customers must collect orders from the studio, unless otherwise agreed with postal charges to deliver to their home
  • It is the customers responsibility to collect their order from the studio
  • Orders not collected within 12 months from their initial call about collection, will be removed from Imagine studio, and no longer available to collect
  • Postal charges can be waivered at management discretion
  • Customer orders are all bespoke, and therefore are non-refundable
  • Customers will not be given a refund in the case of changing their mind once their order has gone into production
  • Imagine will produce orders to what has been signed and agreed at the viewing
  • Customers will receive paperwork of their bespoke order
  • Customers are expected to sign our copy of their order
  • If the customer wants us to reproduce an order in a different way to what they have signed at their viewing, additional costs will apply

 


 

RETURNS

 

  • Imagine will produce orders to what has been signed and agreed at the viewing
  • Customers will not be given a refund in the case of changing their mind once their order has gone into production
  • If the customer wants us to reproduce an order in a different way to what they have signed at their viewing, additional costs will apply
  • Imagine will replace products which are of a unssatisfactory standard and are returned within a reasonable period (28 days)
  • Imagine will not replace products which have been opened and / or dismantled
  • Imagine will not replace products which have been altered in any way (e.g. customer has put wall hanging fixings on)
  • Imagine will not replace products which have faded due to sunlight
  • Imagine will not replace products which have been hung in an extreme place (i.e. a damp wall or above a radiator)
  • In the instance of a return customers maybe expected to return the product to the studio before an exchange can occur
  • In some circumstances Imagine may deliver the new product to the customer’s address